Return Policy

 

We hope you love your purchase! If not, don’t worry—our hassle-free 28-day returns policy has you covered.

 

How to Submit a Return

  1. Click “Submit Your Return Here” on this page.

  2. Enter your order number and email (found in your order confirmation).

  3. Package your items neatly, include your packing slip or a note with your name, email, and order number.

  4. Ship the package—tracked shipping is recommended, as you're responsible until it reaches us.

Please note: we do not offer exchanges. If you'd like a different size or style, place a new order.

 

Condition for Returns

Items must be:

  • Unworn, unwashed, unstained, and free from perfume, fake tan, makeup, smoke, or pet hair.

  • Folded neatly with all tags and security ribbons still attached.

  • Returned with sealed zips and untied ties.

  • For footwear: the original shoe box in good condition must be included.

Returns that don’t meet these standards will be sent back.

 

The 14-day period starts from the day delivery is made to your nominated delivery address. 

Please return folded neatly with zips fastened and any ties untied.

Returns outside of our returns policy will not be accepted.

Returns that are late because you were away on holiday or your event was cancelled will not be accepted.

Intentionally damaged items or items damaged through wear will not be treated as faulty.

Please note - If an item has been purchased at a sale price, which has returned to full price, then the balance must be paid if you wish to order another size in the same item.

 

Non‑Returnable Items

The following are not eligible for returns:

  • Items with removed tags or altered in any way

  • Stained, soiled, or worn items

  • Face masks and hair ties

  • Items returned late (beyond 14 days submission)

  • Any garment altered by third parties

 

Return Costs & Fees

  • Returns are not free—you’re responsible for postage.

  • Original shipping fees are non-refundable.

  • If using Klarna, Clearpay, or AfterPay and you return everything, you’ll still owe the delivery fee.

Refund Process

  • Allow up to 14 working days for inspection and refund processing after receipt.

  • You’ll receive an email once your refund is processed.

  • Refunds are issued to the original payment method.

How soon will I get my refund?

  • You will receive an email once a refund has been processed.
  • Returns can take up to 14 working days to be inspected and for a refund to be processed. 

 

Faulty Items

  • Contact us within 48 hours of delivery with photos for faulty items. 

  • Faulty items must be unworn—we cannot accept worn-once claims.

  • We’ll refund your original postage expense (up to the amount paid), but no more.

Our returns email is as follows: returns@ohelloclothing.com

Please note - being away / on holidays on delivery cannot be accepted as a reason for not contacting us within 48 hours.

 

Alterations 

Please note we cannot accept any item (s) that have been altered or have had any alterations from their original state, including those made by a dress maker.

 

International Returns

  • Mark your parcel as “Returning to seller”, with no retail value to avoid customs fees. 

  • Customs or import taxes aren’t refundable—choose the best-priced shipping service.

  • Return shipping costs are your responsibility.