You will receive a shipping confirmation email with your tracking information as soon as your order ships. Please note: Delivery days are Mon-Friday only excluding public/bank holidays.
***Certain areas within the EU are remote areas and the shipping fee will vary. We will contact you if your area is a remote area.***
Pre-order items - Please note pre-order items will be dispatched on the date provided within the description. If any orders are placed with in stock items they will be shipped together once the pre-order item is in stock.
How can i track my order?
Please check your inbox for a shipping confirmation email, inside you will find your tracking number with a link below to track your order. Or you can send us an email and we will be more than happy to help!
My delivery was late, can i get a refund for the delivery?
We have no control over your parcel once it leaves our warehouse and therefore the delivery charges will not be refunded. Please note that the delivery times listed above are only estimations. Oh Hello is not responsible for any delays caused by the carrier, especially during high-volume periods.
If your order qualifies for free delivery but all items are returned the delivery fee will be deducted from your refund.
Can i track my order?
Please check your tracking, you can contact DPD or DHL using the links below:
We hope you love your purchase, but we understand you can’t try the garments on before buying. We accept returns if they are received within 14 days of delivery.
Sale items with 40% off or above can be returned for store credit or exchange.
NEED SOME HELP WITH SIZING? TAKE A LOOK BELOW.
We try to include as much accurate sizing information for each product in its description box as possible. So keep an eye out for comments like 'true to size' and 'generous fit' as this will help you determine the best size for you. Please note our sizing is UK sizing.