Returns | Oh Hello Clothing Returns

Returns Policy
We want our girls to be completely happy with your purchases, however we know sometimes online shopping does not go to plan. You have 14 days  to return your item back to us starting from the day you sign for your order.
  • Here's the fine print. All original tags must be attached and be returned without any traces of make up, fake tan, or perfume. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.
  • Sale Items will be refunded by gift card only, this can be used against any future order and does not expire.
  • Exchanges - Sorry we do not offer exchanges right now. If you need a new size please place a new order and we will refund you for your original order. 
  • Received an incorrect or faulty item? We're sorry to hear that, please contact us via the contact us page,with further details of the issue within 7 days of receiving your order. Our customer care team will be more than happy to look into this for you.

Returns from Ireland (optional) 

We have teamed up with DPD couriers who have 600 parcel shops throughout Ireland. These shops are “Pickup points” and are located at shops and forecourts near you.

Simply re-pack the item and your order form in its original packaging. 

Click here to create your returns label to start the returns process, find your local Pickup point and drop it off. 

You’ll have full tracking of your return throughout its journey back to us.

Alternatively you can post your item back to us through your local An Post using our returns address that is located on the top of your returns form. 

Returns from outside Ireland

  • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Please include your returns form that came with your parcel, without this we will not know the return is from you.
  • Return the package by using your local Post Office and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Keep your certificate of postage safe as you will need this as your proof of return.
  • Simply return your items to the address found on the top of your returns form within 14 days of the date on your dispatch note. Please note that returns will be made at your own cost.
What Happens After 
Once we receive your return it will take 2-3 working days for your return to be inspected and for your refund to be processed to your original payment method minus shipping cost's, refunds can take up to 7-10 working days (depending on your card issuer.) 

If we find any of the below we will contact you and will possibly post the item back to you. 
  • Make Up
  • Fake Tan 
  • Perfume
  • Late Returns. 
We reserve the right to refuse a refund or exchange if goods are not returned back to us in a re-salable condition. 
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