Shipping Information

Ireland

DPD Ireland - Next Working Day €6.50

(Monday-Friday) our next day cut off time is 3pm Mon-Fri.

Europe

DHL Express - 1-2 Working Days

Price depends on the weight of your parcel, prices start from €20

Dispatched (Monday-Friday)

International

UPS 3-7 Working Days

Price depends on the weight of your parcel, prices start from €15

Dispatched (Monday-Friday)

DHL Express - 3-7 Working Days

Price depends on the weight of your parcel, prices start from €25

All orders are dispatched between 9am to 4pm (Mon-Friday).

• Ireland & NI cut off time: 3:30pm
• UK cut off time: 11:30am
• UPS cut off time: 1pm
• DHL Express cut off time: 11:30am

Please check your inbox for a shipping confirmation email, you will find your tracking number with a link below to track your order. Or you can send us an email and we will be more than happy to help!

Please note taxes and duties may be charged for international orders (outside UK & Europe). All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery.

If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package.

Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery. If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

Returning items back to us from outside Europe - please be aware you will need to provide customs with the correct information on your return, please state that its returned goods with no retail value, we will not be held responsible if your return is returned back to you.

Please ensure you check your delivery address & post code are correct when checking out, we cannot amend your address after your order has been placed. If your order has been sent to the incorrect address, Oh Hello / Royal Mail are not responsible for your parcel being delivered incorrectly.

Please note: If you use student accommodation / communal addresses, be aware you do so at your own risk -  if your item goes missing its not Insured. 

Refusing delivery / not collecting from the depot:  

Please be aware that if you refuse the delivery or its not collected it will be returned to us and the return delivery fee will be deducted from your refund.