Returns Policy
We hope you love your purchase! If not, don’t worry—our hassle-free 28-day returns policy has you covered.
Our Return Policy – Simple, Friendly & Fair
We totally get it – sometimes things just don’t work out! If you need to make a return, no worries – here’s what you need to know:
Timing is everything!
Make sure to submit your return online within 14 days of delivery
Items must be in tip-top condition – that means:
- Unworn, unwashed, and free from any marks, scents (perfume, smoke, fake tan), or pet hair.
- Tags and security ribbons must still be attached.
- Zips zipped, ties untied, and everything folded up nice and neat, just like it arrived!
A few things we can’t accept:
- Returns that don’t meet the above standards (they’ll be heading back your way).
- Items returned after 14 days – even if you were away or plans changed.
- Intentionally damaged items or those worn out through use – these aren’t considered faulty.
If you grabbed a sale item and now want a different size but it's back to full price, you'll need to pay the difference when reordering.
How do I return?
- Click “Submit Your Return Here” on this page.
- Enter your order number and email (found in your order confirmation).
- Package your items neatly, include your packing slip or a note with your name, email, and order number.
- Ship the package—tracked shipping is recommended, as you're responsible until it reaches us.
Please note: we do not offer exchanges. If you'd like a different size or style, place a new order.
Return Requirements
Items must be:
- Unworn, unwashed, unstained, and free from perfume, fake tan, makeup, smoke, or pet hair.
- Folded neatly with all tags and security ribbons still attached.
- Returned with sealed zips and untied ties.
- For footwear: the original shoe box in good condition must be included.
Returns that don’t meet these standards will be sent back.
What items are non-refundable?
The following are not eligible for returns:
- Items with removed tags or altered in any way
- Stained, soiled, or worn items
- Face masks, hair ties and Bra Accessories (that have been opened)
- Items returned late (beyond 14 days submission)
- Any garment altered by third parties
- Please note: Due to the nature of some synthetic and natural fabrics, pilling can occur with wear, pilling is not considered as a fault and will not result in a refund or exchange
Return cost & fees
- Returns are not free—you’re responsible for postage.
- Original shipping fees are non-refundable.
- If using Klarna, Clearpay, or AfterPay and you return everything, you’ll still owe the delivery fee.
A Quick Note on Returns with Multiple Items
To help us keep things running smoothly and sustainably, a small fee (€5/£5 per item) may apply if you order 4 or more items and decide to return them all.
Why? Because processing and restocking larger orders takes time and resources – and we want to keep things fair for everyone 💛
Alternatively, if currency or transaction fees are higher, we’ll use those instead (we’ll always provide proof, of course – transparency is our thing!).
Thanks for understanding – it helps us keep offering you the best service and products possible!
Refund process & turnaround
- Allow up to 14 working days for inspection and refund processing after receipt.
- You’ll receive an email once your refund is processed.
- Refunds are issued to the original payment method.
How soon will I get my refund?
- You will receive an email once a refund has been processed.
- Returns can take up to 14 working days to be inspected and for a refund to be processed.
International returns - please ensure that you state you are "returning to seller" in the reason for export on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. Please note we do NOT refund international customs taxes and sales charges. As we do not cover the cost of returns, we strongly advise customers to shop around for the most competitive prices.
Please note your parcel size and weight as these details will have a significant bearing on the price of your return.
Faulty items
We strive for every piece to arrive in 100% condition, however, should something be amiss, we are here to help.
- Contact us within 48 hours of delivery with photos for faulty items.
- Faulty items must be unworn—we cannot accept worn-once claims.
- We’ll refund your original postage expense (up to the amount paid), but no more.
Our returns email is as follows: returns@ohelloclothing.com
Please note - being away / on holidays on delivery cannot be accepted as a reason for not contacting us within 48 hours.
Alterations
Please note we cannot accept any item (s) that have been altered or have had any alterations from their original state, including those made by a dress maker.
International Returns
Mark your parcel as “Returning to seller”, with no retail value to avoid customs fees.
- Customs or import taxes aren’t refundable—choose the best-priced shipping service.
- Return shipping costs are your responsibility.
As we do not cover the cost of returns, we strongly advise customers to shop around for the most competitive prices.
Please note your parcel size and weight as these details will have a significant bearing on the price of your return.
